This is the privacy policy for Knee Monitor which governs how we treat the personal information you provide to us by interacting with our sales and support staff in person or by telephone (Personal Interaction), by visiting and registering with our website knee-monitor.com, www.vicon.com, https://shop.vicon.com/ (the Site), or by using our Applications (the Apps).
This privacy policy explains what, how and why your personal data may be collected and used. The Site and the Apps are both operated by Vicon Motion Systems Limited (Vicon, we, us and our) (registered number 03192693), our trading address (and registered office) is Unit 6, Oxford Pioneer Park, Yarnton, Oxfordshire, OX5 1QU.
Knee Monitor is committed to protecting your privacy. At Knee Monitor, we appreciate that you do not want the personal information we hold about you distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out at the end of this policy.
Contact and identity data including information (such as your name, email address, postal address and telephone number) you provide to our representatives via telephone, email, or personally at trade shows or other marketing events in connection with marketing, promotion or sale of Knee Monitor products.
Communications data including communications you send to Knee Monitor, for example to provide feedback to a Knee Monitor representative.
Survey data including information from surveys that Knee Monitor may, from time to time, run for research purposes, if you choose to respond to them.
Contact and identity data including information (such as your name, email address, postal address and telephone number) you provide by completing forms on the Site, including if you register as a user of the Site, upload or submit any material via the Site, or request any information.
Communications data including communications you send via our Site, for example to report a support problem or to submit queries, concerns or comments about the Site.
Survey data including information from surveys that Knee Monitor may, from time to time, run for research purposes, if you choose to respond to them.
Usage data including details of your visits to the Site, the resources you access and any data you download.
Job application data including employment details if you send us a CV, resumé or other details of your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities with Knee Monitor.
Cookies including certain information obtained from our Apps’ cookies described in our cookies policy (link here: https://knee-monitor.com/cookie-policy).
your name, username, email address, date of birth, gender, and/or account password;
the phone number assigned to your mobile device, along with other pertinent information concerning your device, including the name of your wireless carrier/provider and any device identifier;
any other personally identifiable information you share through the services.
Social media data applicable where you have the ability to enable or log in to the Apps through via various social media or social networking services such as Facebook or Twitter (“Social Networking Services”). If you connect your social media account to our services, we collect certain personal information that you have provided to that Social Networking Service.
Location data where the Apps may use location-based components. To provide these features, we or our partners and licensees may collect, use, and share precise location information, including the real-time geographic location of your product. This information may be collected from your wireless carrier, certain third party service providers, or directly from the mobile device with which you use or access our Apps. Your location information, however, is only displayed and shared in accordance with your established privacy settings.
We may combine the contact and identity data and location data with information from other services, apps or third parties in order to enhance your experience or to improve the overall quality of the Apps and the services.
Usage data including certain non-personally identifiable information about your use of the Apps. Such information, which may be collected passively using various technologies, cannot be used to specifically identify you. We may store such information ourselves, or it may be included in databases owned and maintained by our respective affiliates, agents, and service providers.
Cookies including certain information obtained from our Apps’ cookies described in our cookies policy (link here: https://knee-monitor.com/cookie-policy).
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Knee Monitor will process the personal information you provide for its legitimate business purposes, and we have set out below in table format a description of the legitimate interest we are relying on to process each category of data we are collecting from you.
Personal Interactions Data | |
Legitimate Interest | Type of Data |
Enable us to provide you with the services and information you request from Knee Monitor and our sales team. | Contact and identity data.
Usage data. Cookies. |
Send you information we think you may find useful by email and by post, including information about our products and services, unless you have indicated that you object to being contacted for these purposes. | Contact and identity data.
Communications data. |
Carry out research, to determine the effectiveness of our advertising and promotional campaigns. | Survey data.
Communications data. |
Site Data | |
Legitimate Interest | Type of Data |
Enable us to provide you with the services and information you wish to utilise through our Site. | Contact and identity data.
Usage data. Cookies. |
Send you information we think you may find useful by email and by post, including information about our products and services, unless you have indicated that you object to being contacted for these purposes. | Contact and identity data.
Communications data. |
Carry out research, to determine the effectiveness of our advertising and promotional campaigns. | Survey data.
Communications data. |
Enable Knee Monitor job candidates to submit their applications through the Site. | Job application data.
Contact data. |
Identify visitors to the Site, pages visited, and duration of visits. | Usage data.
Cookies. |
Audit the downloading of data from the Site, to better understand how people interact with the Site. | Usage data.
Cookies. |
Improve the layout and/or content of our web pages and customise them for users. | Usage data. |
Apps Data | |
Legitimate interest | Type of Data |
Operating, maintaining, and providing you all of the features of the Apps, including the display of customized content and advertising. | Contact and identity data. |
Providing the basic functionality of the Apps, such as displaying your location and movement. | Contact and identity data.
Location data. |
Contacting you to deliver special offers, promotions, or other information. | Contact and identity data. |
Auditing, research, and analysis in order to maintain, protect, and enhance the Apps. | Usage data. |
Installing and monitoring elements for security and fraud prevention purposes. | Usage data. |
Providing you with information and notices related to the Apps. | Contact and identity data. |
Inviting you to participate in surveys conducted by us and/or our affiliates. | Contact and identity data. |
Improving our marketing and promotional efforts. | Contact and identity data. |
If you object to us processing your data for the purposes mentioned above, you can exercise your rights to stop us doing so by contacting us using the link at the end of this privacy policy. Please bear in mind that if you do object this may affect our ability to carry on providing service to you.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Individuals will receive marketing communications from us if you have requested information from us or purchased goods or services from us, agreed to receive marketing material through our Apps, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
We recommend that you actively manage your App privacy settings on an ongoing basis, so that you can effectively guard against the unauthorised use or misuse of your personal information or location information by others.
Aggregated data. We may disclose aggregate statistics about our customers, visitors to the Site, and users of the Apps (location, device used, pages visited), in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information. We use Google Analytics to track and measure traffic on the Site, to better understand customer behaviour, and improve customer experience.
Consent. We may share your personal information or location information where you have consented to the disclosure. Other than as described in this privacy policy, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Affiliates. Knee Monitor may disclose personal information to any of its affiliates, or to its agents or contractors who assist us in providing the services we offer through the Site, or our Apps by processing and fulfilling requests for information, providing support services, receiving and sending communications and analysing data, or in other tasks, from time to time.
Re-organisation. In the event that Knee Monitor undergoes reorganisation or is sold to a third party, any personal information Knee Monitor holds about you may be transferred to that reorganised entity or third party. However none of your personal information will be transferred to a third party prior to a sale or reorganisation completing.
Legal requirement. Knee Monitor may disclose personal information to the appropriate authorities, if required to do so by law or if it believes that such action is necessary to prevent fraud or cyber-crime or to protect and defend the rights, property or personal safety of Knee Monitor, any of its affiliates, the Site or its visitors.
The Site. Generally, information which you submit via the Site is sent to and stored in an encrypted form on a single server located in the United Kingdom. This is necessary in order to process your information. Where credit and debit card information is provided, it is not stored locally but rather is processed through Paypal. No access to this information is granted to the server.
Information submitted by you may be transferred by us to our other offices and/or to third parties in the circumstances mentioned in this privacy policy, which may be situated outside the European Economic Area. In those circumstances we will not transfer your personal data unless we are satisfied that adequate mechanisms are in place to comply with data protection and privacy laws.
The Apps. Information which you submit via our Apps are stored on Amazon Web Services cloud computing servers which are only located in the European Economic Area.
Personal data (identified above in this policy) of customers will be kept until a customer advises us they no longer wish to use our products or services, terminates any business relationship with us or requests that their information be deleted.
With respect to personal data of non-customers, we will hold this information until they request that their information is deleted, or they have been consistently unresponsive to our communications. We will perform a periodic audit of the non-customer information held and assess whether our communications to such contacts is consistently yielding no responses, and should be deleted.
The Site may, from time to time, contain links to external sites. Knee Monitor is not responsible for the privacy policies or the content of such sites.
Knee Monitor places great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of information will not occur, we use all reasonable efforts to prevent this.
You should bear in mind that transmission of information over the internet is never entirely secure. We cannot guarantee the security of information you transmit to the Site or our Apps and any such transmission is at your own risk.
It is advisable to close your browser when you have finished your user session, and lock your mobile device when not used, to help ensure others do not access your personal information.
If you have registered on our Site or created an account via in-app registration, you may view, update, correct or delete certain of your personal information, and we are happy to assist with this. Under data protection law you also have the following rights.
You also have a right to report any breaches of your data protection rights to the Information Commissioners Office (website here: https://ico.org.uk/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Please email any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data to our data privacy manager at support@vicon.com.